RETURN POLICY:

If you are not satisfied with your purchase, please return it to us using the following guidelines:

Use this freight terminal and send the package to the following address:

Scimex Agencies
P.O. Box 169 – 60200
Meru
Tel./Fax.+254 64 30438
Cell. +254 725 937105

When we receive your return, we will issue a credit to you for the cost of the item including taxes for the original transaction. Please not that shipping fees are non-refundable.
Please fee free to contact us for further clarification on this return policy
EXCHANGE POLICY:

Exchanges are handled in the same way as return and reorder.
Using the most convenient means, send the package to the following address:

Scimex Agencies
P.O. Box 169 – 60200
Meru
Tel./Fax.+254 64 30438

Cell. +254 725 937105
When we receive your return, we will issue a credit to you for the cost of the item including taxes for the original transaction. Please not that shipping fees are non-refundable.
Please fee free to contact us for further clarification on this exchange policy.
DAMAGE POLICY

Call Tel. +254 64 30438/ +254 725 937105 for assistance with your damage claim.
Please quote your order number in your correspondence with us.
I have other questions. Whom should I contact?
If you have any questions, please contact Scimex Agencies You can also call Tel. +254 64 30438/ +254 725 937105 between 8:00am and 5:00pm Eastern Standard Time or if outside this hours, please leave a message with your name, order number, and your phone number/email and we will revert as soon as possible we can.

SHIPPING & DELIVERY
Shipping Cost
Shipping costs are determined by the volume and weight of your purchase and the shipping speed you select.

Shipping Service
We ship all items via renowned means like FedEx, DHL, UPS, Kenya Airways etc. please note the we can only ship items to one address. Endeavour to confirm that you address is correct before you commit us to send.